Privacy Policy (UK GDPR-compliant)
Service Terms Overview
Cookies Preferences Statement
1. Privacy Policy
Privacy Policy
Last updated: August 2025
We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the information you provide when using our website and services.
1. Information We Collect
- Personal details you provide when contacting us (e.g., name, email, phone number).
- Information related to dispute resolution enquiries (e.g., documents or details you submit).
- Technical data such as IP address, browser type, and cookies (see Cookie Policy).
2. How We Use Your Information
- To provide and manage our dispute resolution services.
- To respond to enquiries and communicate with you.
- To comply with legal obligations.
- To improve our website and user experience.
3. Lawful Basis for Processing
We process your personal data under UK GDPR based on:
- Contract – where processing is necessary to provide our services.
- Legal obligation – where required by law.
- Legitimate interests – e.g., for business administration and service improvement.
- Consent -where you opt in (e.g., for cookies or newsletters).
4. Data Sharing
We do not sell your information. We may share it with trusted third parties such as:
- IT service providers (website hosting, email).
- Professional advisers (legal, compliance).
- Regulators or authorities if legally required.
5. Data Retention
We keep personal data only as long as necessary for the purpose collected, or as required by law.
6. Your Rights
You have rights under UK GDPR, including:
- Access, correction, or deletion of your personal data.
- Restriction or objection to processing.
- Data portability.
- The right to lodge a complaint with the ICO (www.ico.org.uk).
7. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Red Fox Resolutions
info@redfoxresolutions.co.uk
1 Croft Court,
Plumpton Close,
Whitehills Business Park,
Blackpool
FY4 5PR
2. Service Terms Overview
Service Terms Overview
These terms set out the key points of how we provide our services. Please read them carefully.
- Our Services
We provide written dispute resolution services, advice, and consultancy to individuals and organisations. Services are agreed either verbally or in writing before work begins. - Confidentiality
We treat all matters in confidence and handle your information securely. Confidential information will not be disclosed unless required by law. - Your Responsibilities
You agree to provide accurate information, cooperate fully during the process, and ensure you have the authority to engage our services. - Fees & Payment
Fees are agreed in advance and confirmed in writing or verbally. Payment terms will be stated in your agreement. - Limitations of Service
Our role is to facilitate resolution and provide guidance, not to provide legal representation. Where legal advice is required, we may recommend seeking a solicitor. - Cancellation
You may cancel by providing written notice before services begin. Once work has started, fees for completed work will apply. - Liability
We take care to provide accurate and professional services but cannot guarantee outcomes. Our liability is limited to the value of the services provided.
3. Cookies Preferences
Cookies Policy & Preferences
Our website uses cookies to ensure it functions properly and to improve your experience.
What are Cookies?
Cookies are small text files stored on your device when you visit a website. They help remember your preferences and improve site performance.
Types of Cookies We Use
- Essential cookies– Required for the website to work (cannot be disabled).
- Performance cookies– Help us understand how visitors use the site (optional).
- Functional cookies– Remember your preferences (optional).
- Marketing cookies– Used if we run adverts or analytics tools (optional).
Managing Your Preferences
On your first visit you’ll be asked to set your cookie preferences. You can change them anytime through the [Cookie Settings] link in the footer of our website or by adjusting your browser settings