Put simply, it is about resolving conflicts, disagreements or disputes in a calm way. It is managing disagreements effectively to reach a mutually satisfactory outcome.

It is much cheaper, more flexible and faster. Solicitors can only do so much and if an investigation is warranted alongside solicitor’s fees you will also have extra costs for independent reports. We can do all of this for you saving you money time and of course stress. 

Absolutely. Yes, our services are strictly confidential.

After an initial chat, or sending us a message we can identify how we can help you. We will advise you as to how best we can proceed. For more information take a look at our pricing packages which offer clear concise pricing structures.

Payment can be made via credit or debit card or if you prefer via bank transfer.

No, that’s the benefit of resolving matters in writing. We can help manage communication or act as a neutral point of contact, so you don’t have to deal directly with the other party.

We’ll advise you on the best next steps, including follow-up communication, escalation options, or signposting to further support if necessary. In many cases, just receiving a clearly written, well-reasoned letter is enough to prompt a response.

Absolutely. We support small businesses, sole traders, landlords, and professionals with customer complaints, service disputes, or partnership breakdowns, often helping to avoid reputational damage or legal costs.

Not at all. Using our service does not prevent you from pursuing legal action later, if necessary, although we will do all we can to avoid this. In fact, written resolution efforts can demonstrate that you’ve taken reasonable steps to resolve the matter, which can be helpful if the issue escalates.

Yes, because it’s handled in writing, we can support you wherever you’re based in the UK. All communication can be done by email, post, or shared documents.